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Frequently Asked Questions

General​

What is PingSLA?​

PingSLA is a SaaS platform for uptime monitoring, SLA tracking, incident alerting, and public status pages. It monitors your APIs and websites from multiple global probe locations and notifies your team when failures are detected.

How is PingSLA different from other uptime monitors?​

PingSLA was built for API-first teams and SaaS products:

  • Multi-region probes with regional breakdown in every check
  • Built-in incident management (not just ping-and-email)
  • Branded public status pages with custom domain support
  • Full REST API + webhooks + SDK
  • AI-powered incident summaries (Business/Enterprise)

Is there a free plan?​

Yes — all new workspaces receive a 14-day free trial with full Business features. After the trial, the workspace moves to the Starter plan (10 monitors, email notifications only) at no charge.

Monitors​

How quickly will I be notified of a failure?​

With a 60-second check interval and a failure threshold of 2, you will be notified within 2–3 minutes of your endpoint going down. With 30-second intervals (Business plan), notification time is 1–2 minutes.

Can I monitor internal/private endpoints?​

Currently no — probe workers check endpoints over the public internet. For internal monitoring, you can deploy a self-hosted probe worker (Enterprise feature) in your private network.

What happens when I pause a monitor?​

Paused monitors stop running checks. No incidents are created while paused. The monitor still counts toward your quota. Resume to restart checks.

Can I monitor the same endpoint from a specific region only?​

Yes — when creating or editing an HTTP or Ping monitor, select specific probe regions instead of "All regions".

Notifications​

Can I send alerts to multiple email addresses?​

Yes — enter comma-separated email addresses when creating an email notification channel.

Are Telegram alerts free?​

Yes — Telegram bot messaging is free. All plans support Telegram notifications.

Why is my Slack webhook returning 404?​

The Slack webhook was deleted or the app was uninstalled from your workspace. Regenerate the webhook in your Slack app settings and update it in PingSLA.

Status Pages​

Can I have multiple status pages?​

Yes — the number depends on your plan. Starter: 1, Growth: 5, Business: 20, Enterprise: unlimited.

Can I embed the status page on my website?​

Yes — use the iframe embed or the status badge image. See Public Status Pages →.

How do I connect my own domain?​

See Custom Domains → for step-by-step DNS configuration.

Billing​

What payment methods are accepted?​

Visa, Mastercard, American Express, and PayPal. Enterprise customers can use invoice billing with NET-30 terms.

Can I cancel at any time?​

Yes — cancel at any time with no penalty. Your service continues until the end of the paid period.

Will my monitors be deleted when I cancel?​

No. Your data is retained for 30 days after cancellation. You can re-subscribe and your configuration will be intact.

API​

Is there an OpenAPI spec I can import into Postman?​

Yes — download it at: https://api.pingsla.com/v1/openapi.json

What is the API rate limit?​

Varies by plan. See Usage & Limits →.

Can I use the API without the dashboard?​

Yes — the API is fully capable. See API Reference →.

Security​

How is my data protected?​

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Passwords are hashed with bcrypt. API keys are stored as one-way hashes. See Security Overview →.

Where is my data stored?​

Default: AWS us-east-1 (N. Virginia). EU data residency available on Enterprise plan.

How do I report a vulnerability?​

Email security@pingsla.com. Do not open public GitHub issues for security reports.